The citizen's voice on every channel
A unified government gateway to raise feedback and complaints, follow them through to resolution, powered by AI and real data.
How it works
1. Submit your complaint
Pick a category and describe your issue in Arabic or English, attaching details and photos.
2. Smart assistant
The smart assistant tries to resolve your issue from the knowledge base right away; if it can't, it opens a ticket in the system for the specialized team to follow up.
3. Track and resolve
Get a reference number to track your request anytime and receive a notification when an official responds.